RETAIL PURCHASE POLICY
WE TAKE GREAT PRIDE IN OUR REPUTATION FOR QUALITY PRODUCTS. IF FOR ANY REASON YOU ARE DISSATISFIED WITH A PURCHASE, PLEASE PROMPTLY RETURN PRODUCTS FOR EXCHANGE OR STORE CREDIT WITHIN 14 DAYS OF PURCHASE. WE DO NOT PROVIDE CASH BACK FOR RETURNS, ONLY STORE CREDIT.
SERVICE SATISFACTION POLICY
IN THE EVENT YOU ARE NOT SATISFIED WITH YOUR SERVICE, WE WILL GLADLY PROVIDE YOU A “REDO” SERVICE. REDO SERVICES ARE SCHEDULED EXACTLY LIKE REGULAR APPOINTMENTS AND ARE PROVIDED AT NO CHARGE. TO QUALIFY FOR A REDO SERVICE, PLEASE CONTACT US WITHIN 10 DAYS OF YOUR ORIGINAL SERVICE DATE. YOUR REDO SERVICE APPOINTMENT WILL BE SCHEDULED WITH THE SAME STYLIST WHO PERFORMED THE SERVICE. NO REFUNDS ARE GIVEN FOR SERVICES.
TRY ANOTHER STYLIST!
WE REALIZE THAT YOU MAY NEED TO CHANGE TO A DIFFERENT STYLIST BASED ON A VARIETY OF REASONS – SCHEDULES, PRICES, OR SOMETIMES JUST TO GET A DIFFERENT PERSPECTIVE. PLEASE FEEL FREE TO ASK US FOR A REFERRAL TO ANOTHER IN-HOUSE STYLIST. ALL OF OUR STYLISTS ARE VERY SUPPORTIVE OF ONE ANOTHER. WE KEEP DETAILED RECORDS OF YOUR SERVICE HISTORY AND COLOR FORMULAS. ALL OUR STYLISTS HAVE EQUAL ACCESS TO THIS INFORMATION. AND, DON’T FORGET, WE HAVE OUR OWN IN-HOUSE APPRENTICESHIP PROGRAM. THEREFORE, MANY OF OUR STYLISTS HAVE RECEIVED THEIR TRAINING FROM OUR OWN SENIOR STYLISTS. IN THIS WAY, WE CAN ENSURE THAT NO MATTER WHO YOU SEE, YOU WILL RECEIVE THE SAME HIGH QUALITY SERVICE TO WHICH YOU HAVE GROWN ACCUSTOMED.
CANCELLATIONS
WE MAY REQUIRE A CREDIT CARD IN ORDER TO RESERVE AN APPOINTMENT.
TO AVOID A SERVICE CHARGE AND ENSURE APPOINTMENT AVAILABILITY FOR OTHER GUESTS, PLEASE RESCHEDULE OR CANCEL APPOINTMENTS WITHIN 24 HOURS OF THE SCHEDULED SERVICE.
PLEASE BE ADVISED THAT IF YOU ARE MORE THAN 15 MINUTES LATE FOR YOUR APPOINTMENT, WE MAY NOT BE ABLE TO PROVIDE THE SERVICE FOR WHICH YOU HAVE BEEN SCHEDULED AND A CANCELLATION FEE WILL APPLY.